Tuesday, August 19, 2008

IAF QueueManager: Administrators are not recognized as admins

Issue: Sometimes administrators are not being recognized by the QueueBot as administrators. So when an admin messages the QueueBot they only receive the first 7 agent options rather than the full 13 an admin should get.

Solution: There is not a definite solution for this. The problem is usually because the admin agent messages the bot too soon after the QueueBot logs in. This is before the QueueBot can mark them as an admin after their name is resolved. This issue is fixed by re messaging the QueueBot (to give it time to resolve the name). If this does not work, then you need to restart the QueueBot (i.e. logging it out then back in).

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