Tuesday, August 19, 2008

IAF QueueManager: Chats are interupted by requests to start another chat

Issue: Chat with customer is interrupted by a request to accept another chat from the QueueBot. This ends the original chat.

Solution: This occurs when the agent is setup to be able to handle more than one request from the QueueBot BUT the agent does not have the Multi-Chat plug-in. This is a setting when you add the agent to the list in Instant Agent Settings. If the agent is not using a Sametime client with the Multi-Chat plug-in then they should be set to only handle one chat at a time.

No comments: