Tuesday, August 19, 2008

IAF QueueManager: /Meeting cmd, /Nway cmd, or agent Groups do not work

Issue: There are three separate symptoms for this issue:
When the agent enters the /meeting command they are informed that this is disabled.
When the agent enters the /nway command they are informed that this is disabled.
Adding a Group to the agent list does not work


Solution: The cause of any of these is that the Meetings component is disabled. This is an option in the Agent Options Menu. You can test this by, after starting the QueueBot, look in the Task Manager to see if the Meetings.exe process started. If it does not start, then that means it is disabled. You can enable it by going to the Queue Properties tab of Instant Agent Settings for the QueueBot; at the bottom is an option to disable the Meetings component.

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