Friday, September 19, 2008

Instant Live Support: Unable to generate logs. Logs show Errors: "User logged out" and "4005 Notes error: Operation stopped at your request "

Issue: Unable to generate logs and reports

Trace logs show:
INFO wrapper 2008/06/23 15:14:50 User logged out

4005 Notes error: Operation stopped at your request (Places\ChatPlaceID)) [ iteqmserver.ITDominoSession] [PlaceManagerMonitorThread]

Solution:
"Lotus C API applications for Domino and Notes can be run as a Windows NT Service. A system environment variable, NOTESNTSERVICE=1, must be set before running a C API application as a Windows NT Service. If this environment variable is not set, calls to the Domino or Notes C API which require any user authentication (for example, NSFDbOpen()) made after the user starting the service logs off will fail.

If you have an opportunity to check to see if this environment variable is set
- and if it is not, please set it (possibly at a planned server maintenance).

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