Monday, October 20, 2008

I'm an agent and the QueueBot shows my status incorrectly

This situation would be when you use Option 2 of the Agent Options Menu, and you see that the QueueBot says that you are in chats but you don't have any chat windows open. Or if you are setup to handle more than one request at once, and you see that the QueueBot thinks your 'Busy', but in fact you think you should be 'Free'.

You can use Option 14 to reset your current chat number to 0 and also set your self free.

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