Monday, April 13, 2009

Using East Asian Fonts

Step 1: Install East Asian Fonts

It is recommended that Windows 2003 Server be used when Queues need to be configured for East Asian fonts.

To install East Asian Fonts take following steps:
1. Go to “Control Panel”
2. Start the applet “Regional and Language Options”Go to “Languages” tab and select the option “Install files for East Asian languages”
3. Go to “Languages” tab and select the option “Install files for East Asian languages”
























4. When prompted insert Windows Operating System Media and complete the install process.
5. After installing fonts verify that required font character set is available. To verify click the “Details” command button on the “Languages” tabNext you should see the “Text Services and Input Languages” dialog
6. Next you should see the “Text Services and Input Languages” dialog























7. Expand the drop down and verify that the required language names are available.


Step 2: Configure Queue using the required East Asian Language

Take following steps:
1. Start IAF Queue Manager
2. Go to Tools, Instant Agent Settings…
3. Next you will see “Instant Agent Queue Properties” dialog
4. Go to “Basic Text Resources” tabSpecify text messages in the installed east Asian language
5. Specify text messages in the installed east Asian language

6. Save the settings
7. To verify that settings have been saved correctly, open the ADF file using Wordpad (do not use Windows Notepad) and you should see the messages in the selected East Asian Language


8. Queue is now setup correctly.

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