Monday, October 5, 2009

Experiencing Blank Chat Area – when using Instant Web Client

If you see blank chat area while using web client as specified in the following screenshot then you will need to clear temporary internet files (cache) of your browser.



Internet Explorer - delete Temporary Internet Files:
1. Open Internet Explorer.
2. Select the Tools menu.

3. Select Internet Options.
4. Under Browsing History, click the Delete button.

5. In the Delete Browsing History window, click the Delete Files button.
6. When asked if you are sure you want to delete all temporary Internet files, click Yes.

7. To close the windows, click Close, then Ok.

FireFox (Mozilla) - clear cache (Firefox 3.0)
1. Open FireFox (Mozilla).

2. Click the Tools menu.

3. Click Clear Private Data.

4. Check Cache. Note that any other checked items will also be cleared, so un-check any that you do not want to clear.

5. Click the Clear Private Data Now button.


Firefox, older versions
1. Open FireFox (Mozilla).

2. Click the Tools menu.

3. Click Options.

4. Click Privacy.

5. Click the Clear button for Cache.


Safari - clear cache
Safari (3.1.2)
1. Open Safari.

2. Click the Edit menu.

3. Click Empty Cache....
4. When asked if you are sure you want to empty the cache, click the Empty button.

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