When experiencing issues, a trace file can be created. It can be done by enabling a trace to a text file, reproducing the issues and then sending this file to us.
Steps are below for Versions 3.041 and newer:
1. Enable trace to a text file in the support tab of the .../Admin/index.aspx page.
2. Check "Generate error log in a text file"
4. Reproduce the issue and please send to: Support@instant-tech.com
Steps below are for 3.040 and older:
1. Go to the Support tab in the .../Admin/index.aspx page
2. Click on the .../Admin/Trace.axd link
3. Clear current trace
4. Reproduce the issue
5. Go to the "Support" tab again and click on the .../Admin/Trace.axd link
6. Select "View Details"
7. Take a screen shot of all errors in red under "Trace Information" and please send to: