Web client can be configured to pass following visitor specific attributes (optional) to the Queue and Queue experts:
Customer Account Number
Customer Business Name
Customer State Code
Customer Phone Number
SessionID
Page customizations for passing through the attributes are as follows:
After the JavaScript function writeSTLinksApplet("visitor","",false); is called in api.html file add the following function calls:
LoadDataForIAF("CustomerAccountNumber", “value”);
LoadDataForIAF("CustomerBusinessName", “value”);
LoadDataForIAF("CustomerStatecode",“value”);
LoadDataForIAF("Telephonenumber",“value”);
LoadDataForIAF("PruSessionID",“value”);
Once these functions are called value of associated attributes will be passed to IQM engine which will then pass it along to Queue experts.
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