Monday, March 29, 2010

Configuring Web Client for custom attributes

Web client can be configured to pass following visitor specific attributes (optional) to the Queue and Queue experts:

Customer Account Number
Customer Business Name
Customer State Code
Customer Phone Number

Page customizations for passing through the attributes are as follows:

After the JavaScript function writeSTLinksApplet("visitor","",false); is called in api.html file add the following function calls:

    LoadDataForIAF("CustomerAccountNumber", “value”);
    LoadDataForIAF("CustomerBusinessName", “value”);

Once these functions are called value of associated attributes will be passed to IQM engine which will then pass it along to Queue experts.

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