Thursday, December 6, 2012

IQMV4 – Configure Queue Rollover

In IQMV 4.5 release it is now possible to specify rollover queue i.e. if in a queue no experts are available or online, incoming customer/seeker requests will be immediately routed to another queue. Rollover is instantaneous.

To configure rollover you will need to edit a queue definition and under “Broadcast” tab specify the queue to which the request should be transferred.