Tuesday, May 28, 2013

Installing & Configuring IQMV4 Plug-in

Take following steps to enable plug-in installation in Lotus Notes client:

1. Using a text editor, open the following file: [Notes Install Directory]\framework\rcp\plugin_customization.ini
 [Notes Install Directory] is usually C:\Program Files\IBM\Lotus\Notes

2. Perform one of the following steps:
If the following line is not present, then add it to the end of the file:

If the line is present, make sure that the value is equal to true.

3. Save the file and close your text editor.

4. Go to Lotus\Notes\Data\workspace\.metadata\.plugins\org.eclipse.core.runtime\.settings
Edit com.ibm.notes.branding.prefs file

Edit 2nd line
#Thu Sep 08 11:56:06 PDT 2011

#Thu Sep 08 11:56:06 PDT 2011

5. Restart Lotus Notes, if it is running.

Steps to install plug-in:
1. Start Lotus Notes Client
2. Go to File->Application->Install...

3. Next, you will be presented with the following dialog, select "Search for new features to install" and click Next.

4. You will now see the following dialog, use the option "Add Folder Location..." and point to the folder containing plug-in install site.

5. After the plug-in is installed go to the Lotus Notes Preferences dialog and select the "Instant IQM V4" page.

6. On the preferences page you would want to specify URL to IQM V4 configuration database & credentials for connecting to it.

7. Next, you should be able to use the toolbar options available in the chat window while assisting a seeker.

Toolbar options allow to use canned messages, transfer conversation to another Queue/Expert or may be invite another expert into the conversation.

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